Reviews.io

Reviews.io uses a manual import flow - you trigger syncs on demand from the app dashboard.

Setup

1. Open the app dashboard and add Reviews.io as a source.
2. Enter your Store ID - this is the domain you registered with Reviews.io (e.g. www.yourstore.com).
3. Select your Product identifier - this controls how the import matches review records to Shopify products:
   • SKU (default) - matches by product variant SKU
   • Barcode - matches by variant barcode
   • Shopify GID - matches by Shopify global ID
   • Numeric ID - matches by Shopify numeric product ID
4. Start an initial sync from the dashboard.

Choose the identifier type that matches how your Reviews.io reviews were originally collected.

Sync

• Click Sync now! on the Reviews.io platform card to pull the latest reviews.
• Check the sync status and history in the app dashboard after each run.

Notes

• Keep your product identifier strategy consistent - mixing types in the same source causes unlinked reviews.
• If results are unexpected, validate your Store ID and that the selected identifier type matches your source data.

Troubleshooting

• If sync fails, re-check your Store ID - it must match exactly what Reviews.io has on file.
• If reviews import without product links, try a different product identifier type and re-sync.
• If counts seem low, run another full sync after confirming the data exists on the Reviews.io side.