Replies

Respond to a review publicly with a merchant reply — useful for thanking customers or addressing a concern.

How it works

• Add or edit a reply on a review from the app dashboard.
• The reply is stored on the review and syncs to its Shopify metaobject.
• It renders through the {reply} placeholder wherever the review appears.

Displaying it

Keep {reply} in your review-item structure. When a review has no reply, the token renders nothing. See Customising app blocks.

Troubleshooting

• If a reply does not show, confirm it saved and that {reply} is present in the review-item structure.